Fraudulent Text Message Alert
SMiShing (or Text Message Phishing)
SMiShing is a form of criminal activity via cell phone messages to deliver the "bait" to get you to divulge your personal information. Criminal may pose as your Bank or Financial Institution and use SMS/text in an attempt to gain access to confidential account information.
A typical scam informs the victim through a SMS/text message that his/her account was compromised or his/her ATM card was deactivated. The victim is directed to call a phone number or visit a spoofed website to reactivate the card. Once at the website or through an automated phone system, the victim is asked to provide his/her card, PIN and /or account numbers.
Don't respond to text messages that request personal or financial information. Progressive Savings Bank will never ask you to respond in this way. Verify the phone number (s) that appears in the message. Store Progressive Savings Bank phone numbers and SMS/text short code in your contacts for future reference.
Mobile Security Tips:
- When in doubt, don't respond. Fraudulent texts, calls and voicemails are on the rise. Just like email, requests for personal information or a call for immediate action are almost always a scam.
- Use your device's power-on password feature and keep it locked when you're not using it. Enable an automatic screen-locking mechanism to lock the device when it's not actively being used.
- Never store personal information like passwords or PIN numbers in texts, notes or emails that are accessible through your phone or tablet.
- Install anti-malware protection for your smart phone, tablet, e-reader or any other device that has mobile access to the internet. This software should scan the device, identify and remove malware, plus check applications for malware before downloading them from application stores.
- Do not root or jailbreak your mobile device to get around limitations set by your carrier or device manufacturer. It will remove any protections built into the device to defend against mobile threats.
- Beware of everything you download onto your smart device, especially applications. Only use reputable application markets. Look at the developer's name, check out reviews and star ratings. Always check the permissions an application requests and ensure that the permissions of the application match the features the application provides.
- If you visit a website through your mobile or tablet and the URL looks suspicious, close it down right away.
- Use account nicknames instead of account numbers. Do not include any digits from your account numbers in nicknames.
- Consider using a remote wipe program; this will give you the ability to send a command to your device that will delete any data if the device is lost or stolen.
- Beware of your surroundings and use your device discreetly at locations in which you feel unsafe.
- Never leave your device unattended in a public place. Don't leave it visible in an unattended car; lock it up in the glove compartment or trunk.
If your mobile device is stolen or lost:
- Immediately contact your wireless carrier to report the incident and suspend your mobile number.
- Report the theft to the police, including the make and model, serial and IMEI or MEID number. Some carriers require proof that the device was stolen, and a police report would provide that documentation.
- You should change any passwords for online accounts you access through your mobile device as soon as possible. (For example your Online Banking password).